Frequently Asked Questions

Woman wearing Family Armory 5:56 Somewhere Shirt

FAQ

q: Who are you?

a: We are a small mom and pop indoor gun range business operating out of Midland, Texas. Check out the range website.

q: When can I expect my order?

a: Orders usually arrive between 10 and 14 business days, if not sooner.

q: When is my order sent to production?

a: We send orders to fulfillment the instant you click on the submit payment button.

q: Why is my order taking longer to arrive?

a: Larger orders might take might longer and will be shipped as completed.

q: Will I receive my order all at once?

a: Your order is shipped as items are completed, resulting in the potential of multiple packages.

q: Will I be emailed (sms) status updates about my order?

a: Providing you provide a valid email during checkout, yes. SMS order updates require a valid telephone number. This process is automated.

q: Why did I receive a refund?

a: When our suppliers run out of inventory, they cannot fulfill your purchase in a timely manner. Our suppliers do not tell us when they run out of inventory beforehand; they send an automated message to us when they're out of stock at the time of a customer order. Because we want you to have a positive online shopping experience with us, we issue refunds for out of stock items.

q: Which carrier do you use for orders?

a: Some orders are shipped using the United States Post office. Other orders are shipped via UPS, FedEx, or DHL. You will receive one or more tracking numbers in an email or SMS message regarding your order. Tracking numbers are issued after production is complete.

q: Do you all ship internationally?

a: Yes, because our print provider does. However, we are not in control of any extra fees associated with international orders beyond what is described on the checkout page. 

q: Why do you charge taxes for Texas addresses?

a: We are based in Midland, Texas. Because our company has a presence in Texas, we must collect taxes.

q: Do you print your own shirts?

a: No, we use a print on demand service. However, we design the images that are printed.

q: Can I sell my designs on your website?

a: No, sorry. We don't offer that.

q: Why are there differences in color between the website picture mockups and the actual shirt/hoodie?

a: Every screen displays colors differently. A combination of brightness, contrast and saturation can change color effects significantly.The color of the fabrics also has an effect on the print result.

q: My product has a defect upon arrival. How do I resolve that?

a: Take a picture of the defect and email us a picture and description of the defect to (support [at] familyarmory [dot] com). We will work with our supplier to provide a replacement at no charge to you.

q: I want to cancel or change my order after I have submitted it.

a: Unfortunately, cancelling or changing an order is not possible once it has been placed. All orders are sent to production immediately after they are submitted and manual intervention is not possible at that point. We ask that you select items carefully and modify your shopping cart prior to order submission.

q: I want to exchange something.

a: All orders are custom made at the time of order. Because we use an online print provider for product fulfillment, we do not have a warehouse of products on location. This saves us storage space at our facility. We cannot do exchanges and can only provide assistance when there is a product defect.