Frequently Asked Questions
q: Who are you?
a: We are a small mom and pop indoor gun range business operating out of Midland, Texas. Check out the range website.
q: When can I expect my order?
q: When is my order sent to production?
q: Why is my order taking longer to arrive?
q: Will I receive my order all at once?
q: Will I be emailed (sms) status updates about my order?
q: Why did I receive a refund?
q: Which carrier do you use for orders?
q: Do you all ship internationally?
q: Why do you charge taxes for Texas addresses?
q: Do you print your own shirts?
q: Can I sell my designs on your website?
q: Why are there differences in color between the website picture mockups and the actual shirt/hoodie?
q: My product has a defect upon arrival. How do I resolve that?
a: Take a picture of the defect and email us a picture and description of the defect to (support [at] familyarmory [dot] com). We will work with our supplier to provide a replacement at no charge to you.
q: I want to cancel or change my order after I have submitted it.
a: Unfortunately, cancelling or changing an order is not possible once it has been placed. All orders are sent to production immediately after they are submitted and manual intervention is not possible at that point. We ask that you select items carefully and modify your shopping cart prior to order submission.
q: I want to exchange something.
a: All orders are custom made at the time of order. Because we use an online print provider for product fulfillment, we do not have a warehouse of products on location. This saves us storage space at our facility. We cannot do exchanges and can only provide assistance when there is a product defect.